Frequently Asked Questions
Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation homes, one person must be at least 25 years old or accompanied by a parent or legal guardian.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.
Q: What is the pet policy?
A: Pets are permitted in selected homes, depending on owner preferences. Some owners may have pet allergies and we ask that you only bring your pets into pet-friendly homes. The standard fee is $100 for the first dog, and $50 each additional dog. The pet maximum and fee may vary by unit.
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the home listing. Coastline Vacation Rentals also provides a few items to get you started, including: shampoo, hand soap, (1) roll of paper towels, (1) roll of toilet paper per bathroom, laundry detergent, dishwashing liquid, dishwasher pacs/pods, dish sponge, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.
Q: What cable package does the home have? Will we be able to watch the game?
A: Rental properties are individually owned and each home will have a different cable vs streaming option. Coastline Vacation Rentals cannot guarantee Television service or TV Channel availability. All of our homes have cable, wifi, and a landline phone.
Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.
Q: We’ve run out of toilet paper. Can you bring us some more?
A: Coastline Vacation Rentals provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.
Q: I am allergic to pet dander and other smells, but I want to stay in a pet friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?
A: All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.
Q: What are the check-out procedures?
A: Check-out is at 10AM EST and upon your departure we ask that you start the first load of laundry if there is a washer and dryer in the home. If you have time to begin a second load it is greatly appreciated by our housekeeping staff. A $75 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: Do I have to check in by a certain time?
A: Check-in is at 4PM EST and guests can arrive any time after. There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check in request prior to the day of check in due to our cleaning schedules.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you the morning of your check-in if early check-in is available.
Q: Can I get a late check out?
A: Late check-out is available if we do not have another reservation that night. There is a fee (plus taxes) associated. The fee varies from house to house
Q: Do you provide cribs or highchairs?
A: Cribs and highchairs are available for an additional fee.
Q: What is the $39 Damage Insurance?
A: The damage deposit waiver is an alternative to providing a regular refundable security deposit (most deposits are $500 this year). In the event anything is damaged during your stay, it will be covered under the insurance policy, up to $1,500. This is not refundable.
Q: What is the cancellation policy?
A: We know that emergencies can occur or plans can change. That is why we encourage our guests to Purchase Travel Insurance. If you find you need to cancel your reservation, our policy is as follows: There is a $200.00 cancellation fee for any cancellation notification received more than 60 days prior to occupancy (120 days prior for reservations of two weeks or more). There are no refunds if the reservation is cancelled less than 60 days (120 days for reservations of two weeks or more) prior to the arrival date and all monies paid on the reservation will be forfeited.
CSA Travel Insurance or Travel Guard Travel Insurance are just two of your options. Google search “vacation rental travel insurance” for other choices. Most require you to purchase travel insurance within a set time after booking so be sure to purchase promptly.
EXCEPTION: Once you notify us in writing of the need to cancel your reservation, every effort will be made to re-rent the property. If the unit is re-rented for the same time period and the same rent amount, a cancellation fee of $200 or 5% (whichever is greater) will be charged. If the unit does not re-rent, all monies paid to Coastline Vacation Rentals, LLC will be forfeited.